Chippie's roaming bundles keep you connected
on your own number at very attractive prices.
Activate the bundles via SMS
Enjoy endless roaming with our Chippie roaming services whether you are a Prepaid or a Postpaid customer.
Travel with your Chippie!
Travel for pleasure or work and stay connected on your own mobile number by activating the Roaming bundle that suits your needs best. No hassles, No worries, No surprises. No need to search for free WIFI at hotels, restaurants and cafés.
The Chippie prepaid Roaming bundles service gives Chippie prepaid users an all 1 one bundle to surf, text and SMS without having to worry about any surprises as this is a 1 purchase, no additional costs deal. Indeed! Activate and keep control of your costs. On top of it you accumulate Roaming Miles! Indeed… Activate and keep control of your costs while also saving Roaming Miles.
Available for Residential and Business customers.
USA
Aruba
The Netherlands
Caribbean*Bundle can be activated locally and abroad.
How does it work?
Our Roaming bundles are available to prepaid Chippie business and residential customers. When traveling abroad you can use your roaming bundle minutes, data and free SMS in select countries. Before activating, check if roaming bundles are available for your travel destination. You can activate a roaming bundle before leaving or when you are already abroad by sending the activation-code by SMS.Choose between our smaller bundle for $5.99, which expires after 1 day or the larger bundle, which expires after 7 days.
To be able to activate a Prepaid Roaming Bundle, the subscriber must:
• Be prepaid subscriber
• Have sufficient funds required to activate the bundles
SMS the code ROAM VAL to 3636 anytime and you’ll receive a message confirming your remaining roaming bundle balance of minutes and data.
Data or minutes finished before the expiration date?
Activate a new prepaid roaming bundle by simply sending another SMS while abroad. You must deplete the data balance in your roaming bundle before you can activate again. Any remaining minutes in your prepaid roaming bundle will be replaced by the newly activated roaming bundle. For successful activation, ensure that you have sufficient funds in your prepaid account to activate another bundle.
Did your bundle reach its expiration date?
Activate a new roaming bundle by simply sending another SMS while abroad. For successful activation, ensure that you have sufficient funds in your prepaid account to activate a new bundle.
Providers at Roaming Destinations:
- USA (T-Mobile – AT&T)
- Aruba (Setar)
- The Netherlands (KPN – T-Mobile- Vodafone- Tele 2)
- Caribbean* (Cable & Wireless/ Flow)
As is customary with roaming, both your incoming and outgoing calls will count towards your usage. Once you have depleted the minutes or the data in your Prepaid Roaming Bundle, regular prepaid roaming rates per minute/ megabyte will apply. Scroll further down to see our regular prepaid roaming rates for your travel destination.
*Caribbean destinations include: Anguilla –Antigua-Barbados-British Virgin Islands-Cayman Islands-Dominica-Grenada-Jamaica-Montserrat-St.Kitts & Nevis-St.Lucia-St.Vincent & Grenadines-Turks & Caicos-Panama
Click here to see the full Terms and Conditions for Roaming Bundles
There are two options available to roam with your Chippie Prepaid account:
Call Back System
Seamless Roaming
Call Back System
To use the Call Back System option with your Chippie Prepaid Account, dial the following:
*124 * 599 + area code + destination number #
Here is an example:
For example: *124* 5999 7771201#
After inserting this call string, you will be called back!
With this option you can call from all territories outside of Chippieland to a Chippie mobile number or a fixed telephony in Chippieland.
Note: Chippie Prepaid users cannot place any calls to other destinations using the Call Back System.
Seamless Roaming
With the seamless roaming option the subscriber can make use of calling service and or data by just dialing +5999 Subscriber number. With the seamless roaming option you can call back by just dialing +5999 Subscriber number.
The Chippie Prepaid user can dial to anyone, as if they were calling from home.
Netherlands
Aruba
USA
Dominican Republic
Stay connected from anywhere and at any time with your Chippie Prepaid account!
Prevent high data usage while roaming and monitor the use of applications as YouTube, Facebook, Instagram and Twitter. Be aware that even though you are not using the application, they may still be active and consume data. Keep your data usage low and disable access to cellular data to any application not being used.
3G/LTE roaming
The rate per MB is the same for GPRS, EDGE or 3G/LTE; the only difference is the speed of downloading and uploading.
Examples of MB usage for different kinds of data roaming:
A typical 80-word plain text message is around 10 KB. Thus, 1024 KB = 1 MB = approx. 102 e-mails or instant text messages of 10 KB each. The average e-mail or text message size depends on the type of mail or message that you receive and send. For instance, e-mails or instant messages with (large) attachments (such as pictures, songs, videos, voice notes, etc.) use up a much larger quantity of MB compared to plain text e-mails or messages.
The average usage of MB for photos (via e-mail or instant message) will depend on the size and quality of the photos. The average size of a digital photo ranges from 500 KB to 2 MB.
The average use of MB per song is between 3 – 5 MB.
The average use of MB for a two hour movie is about 800 MB.
Reach your own mobile number whether you travel the United States, Europe, South America, the African continent or the Pacific region through voice and data roaming with our international GSM networks.
Utilize either our prepaid of postpaid billings options and also make and receive calls in the territories of Bonaire, Dutch St. Maarten, French St. Martin, St. Kitts & Nevis, Saba, St. Eustatius.
Check the details of the country you are visiting to determine whether your wireless device is operational.
Note: Roaming charges apply.
Use your Chippie account on another country’s GSM network. Place and receive calls as an UTS Chippie customer with your own GSM phone and number while visiting another country. If there are several Telecom Providers in a country, your cell phone will automatically select the one(s) that UTS has a roaming agreement with.
Find out which roaming operator provides the best coverage, call +5999-465-6111. Select another operator of choice and place and receive calls seamlessly, please consult your GSM phone instruction guide.
To place a call with your Chippie Postpaid Account, please dial: + Country code, area code, and destination number.
Examples:
If you are in the Netherlands and you want to place a call to Curacao, just dial +5999-777-0101.
If you are in the Netherlands and you want to place a call to a phone in the Netherlands. Just dial +31-6-1234-5678
If you are in the USA and you want to place a call to a phone in the USA. Just dial +1-212-123-4567
Don’t miss important e-mails or other data files while you’re traveling abroad! The Chippie Data Roaming Service is now ready for you to use! All UTS postpaid mobile subscribers can roam with data (GPRS, LTE). The type of data roaming service depends on what data roaming service our partners offer in the country where you roam.
The data roaming service is possible for all postpaid and prepaid accounts. Browse, download important files, read and send e-mails while you are on a business trip or vacation.
3G/LTE roaming
The rate per MB is the same for GPRS, EDGE /LTE; the only difference is the speed of downloading and uploading.
Examples of MB usage for different kinds of data roaming:
A typical 80-word plain text message is around 10 KB. Thus, 1024 KB = 1 MB = approx. 102 e-mails or instant text messages of 10 KB each. The average e-mail or text message size depends on the type of mail or message that you receive and send. For instance, e-mails or instant messages with (large) attachments (such as pictures, songs, videos, voice notes, etc.) use up a much larger quantity of MB compared to plain text e-mails or messages.
The average usage of MB for photos (via e-mail or instant message) will depend on the size and quality of the photos. The average size of a digital photo ranges from 500 KB to 2 MB.
The average use of MB per song is between 3 – 5 MB.
The average use of MB for a two hour movie is about 800 MB.
IMPORTANT: All roaming services are activated by default.
Data Roaming Protection is a service UTS has introduced as of May 8, 2015 to avoid high additional costs for roaming on your invoices due to the use of DATA while traveling abroad.
Making use of data while in another country, meaning ‘data roaming’, can cost considerably more when a client downloads, receives or opens a document, makes use of e-mail, sends or receives pictures through mail, uses WhatsApp or ping, surfs the internet, downloads music, gets on YouTube or Facebook etc. All of this can cost considerably more than the usual local costs compared to when a client is in a foreign country. Unfortunately in most cases, clients do not inform themselves appropriately regarding this prior to their trip.
How does it work?
With ‘data roaming protection’, postpaid Chippie clients can roam up to a maximum of USD 450 a month with their data. This will be divided in 3 times USD 150. When the client reaches USD 50, he/she will receive a SMS notification. After the client continues roaming and reaches USD 100 an SMS notification will be sent again. After reaching USD 150 the system will disconnect the client from the internet and redirect him/her to a web portal. If the client wants to continue making use of data, he/she must click ‘unlock’. This can be done 2 times, up to the maximum of USD 450 during our billing cycle.
Example portal:
After you reach your maximum you will not be allowed to continue to use DATA for the billing period, and you can only open your DATA roaming by using WIFI.
If the client wants to reconnect DATA roaming, he/she will need to send an email to: drp@uts.cw or call +5999 465 6111 from 8:00 to 22:00 every day of the week, and during the weekend from 10:00 to 18:00.
The DRP department will verify if the client has an outstanding balance.
If this is not the case, the client must only pay the amount of USD 450 and send a proof of
payment to the DRP department in order to be reconnected.
If this is the case, the amount of USD 450 combined with the outstanding amount must be
paid and a proof of this must be send to the DRP department, in order to be reconnected.
If the client feels that the threshold of USD 450 per month is not sufficient, he/she may request an upgrade of the maximum amount. Business clients can contact their Account Manager or visit UTS Business at Orionweg 18, and residential clients can visit one of our stores to request the upgrade of their package.
For which devices is this possible?
‘Data roaming protection’ is applicable for all smartphones with exception of BlackBerry models operating on an OS 7.1 or lower. For example; BlackBerry Pearl, Curve, Bold, Torch, Touch and Storm. Unfortunately these models are not able to redirect the client to the web portal due to the fact that they only use ‘https’.
Clients with a BlackBerry device that operates on an OS 7.1 or lower and have reached the USD 450 limit, can unlock their data by:
Sending an email to drp@uts.cw
Calling: +5999 465 6111
(Available 7 days a week between 7am - 11pm)
It is good to emphasize that this ‘data roaming protection’ service only applies for data roaming and not the use of voice call service. A client roams with ‘voice call’ as well from the moment he/she makes or receives calls when abroad. It is highly recommended that the client informs him-/herself appropriately about the roaming rates for the country he/she is traveling to. These rates can be found here.
If the client misplaced or lost his/her phone while traveling abroad, he/she needs to report this to UTS within 8 business hours, so the phone can be blocked accordingly.
If the client did not report this properly and the Data Roaming Protection’s unlock option has been used by a 3rd party, the client will be held responsible for all the incurred roaming charges.
If clients have any questions or concerns about roaming, please call:
Local: call 9242
International: +599 9 465 6111(Not free of charge)
UTS provides a best effort service. The subscriber remains responsible for his/her usage based on his/her contract
© 2017 UTS N.V. All rights reserved.