Visit one of our UTS stores, bringing along:

• A valid form of identification (ID Card, Passport or driver’s license)
• Proof of address by Census registration of GEBE bill (no older than 3 months)
• 2 most recent monthly pay slips
• A deposit payment (amount relative to the plan of choice; ranging from ANG 179 to ANG 626.50)

Our friendly agents will assist you with your application for subscribed monthly service

Use your Minutes & SMS bundles for: calls & SMS to Chippie numbers on St. Maarten/ Saint Martin, calls & SMS to Chippieland, calls & SMS to other mobile operators on St. Maarten/ Saint Martin.
Also, calls to fixed line operators on St. Maarten, Saint Martin, Saba & St. Eustatius.

With your postpaid bundle package you are not restricted to your bundle minutes, SMS or data. Once you have used your bundle minutes, SMS or data you can still continue to make use of your service.

You have two choices:

1. You can continue to pay a flat fee per minute, SMS or megabyte. Calls: $0.20 per minute for calls to numbers on St. Maarten or Chippieland SMS: $0.10 per local SMS & $0.25 per international SMS Data: $ 0.10 per Megabyte

2. Add an add-on plan: You can add the additional bundle of minutes, SMS or data you need to your account to ensure that you continue at the best possible rate for your calls/SMS/data. Click here to see our add-on plans
The additional charges from either of these options will be added to your monthly bill.

No. Bundles minutes, SMS and data and add-ons do not roll over and expire at the end of your billing period.

Any services used that are not included in your bundle such as international calls or roaming charges will be added to your monthly bill.

Our current voicemail platform is out of support and outdated.  The new voicemail mediabox is more customer friendly and has more and improved functionalities.

The new voicemail mediabox will be launched on May 7, 2014.

Nothing! You are automatically migrated the new voicemail mediabox.

ANG 0.27 per minute including OB

You will immediately receive a welcome SMS (in Papiamentu) including a personal PIN.
For example: Bon biní na e sistema di voicemail. Un mail a ser krea pa e number di telefon 5999585000 ku e PIN 4282.

If you don’t receive new messages or dial 9999 for a period of 90 days your mailbox automatically expires.  Upon dialing 9999 again for the first time you will be presented to the tutorial to reconfigure your mailbox settings.

Yes, you can. The default language is Papiamentu, but you can change the language to either: English, Spanish, French or Dutch. You can do so upon calling 9999 and press [1].

You can modify your message with the following options:
[1]  To re-record your message
[2]  Listen again
[4]  To cancel your message
[#]  To confirm message

You are asked to use your PIN when accessing voicemail from another device, for example from a fixed line. You can also choose to secure your voicemail mediabox by logging in with a PIN each time you call your voicemail.

Yes, you can. After calling the new voice mailbox for the first time:
 - call 9999
 - press [3] for “Change personal settings”
 - and press [2] to modify PIN

Call Customer Contact at 9242 and one of the agents will help you to reset your PIN.

“This person cannot be reached at the moment Please leave a message after the tone. After leaving your message you can modify it by pressing the pound key.”

No. Your original welcome greeting is left in the old voice mailbox. Youwill need to record a new personalized greeting message otherwise the default greeting will be played

If you are calling voicemail for the first time, you can record a new personalized greeting message by:

Call 9999,

Press [3] to record your greeting message.

1. Call 9999
2. Press [2] and follow the steps

By calling 9999. New voicemail messages are played immediately.

These messages will be automatically deleted after 14 days.

No. Your original  stored messages are left in the old voice mailbox, so you cannot find them on the new voicemail mediabox. You have access to your old voicemail mediabox until one (1) month after launching the new voicemail mediabox, which is until June 7,2014. Stored messages are kept up to 14 days after which they are deleted.

You can access your stored voicemail messages on the old mailbox via 9998 (ANG 0.27 per minute including OB)

The old voicemail mediabox will be available for 1 month after launching the new voicemail mediabox, until June 7, 2014.

Dial 9999 to consult new voicemail messages. After each message you are presented with the following options:
 

[1]  Save message
[2]  Delete message
[3]  Replay message
[4] Previous message
[0]  More information
[#]  Next message
[*]  Go to main menu

If you do not press any key either the next new message will automatically be played or you are directed to the main menu.

Call 9999
- press [3] for personal options
- press [4] to enable message recording ON or OFF

For Curaçao: +5999 5199400( call), for Bonaire: 5997 969990. Call rates depend on the country you’re calling from. Listening to your voicemail while abroad, roaming charges may apply.

In case your postpaid phone has been stolen make sure you hurry to one of our UTS stores to fill out a form so we can block your subscription. This prevents you from high bills due to misuse. In case your phone has been stolen after closing hours you can go to our security services at Mahaai, they will assist you accordingly.

If you do not use the complete amount of your call credit from your Chippie Prepaid account and the account reaches its expiry period, you can no longer make calls. You must recharge your phone to keep making calls. You do not lose the expired amount. When you recharge your account you have a lapse of 60 days to recharge your account again to get the amount back .If you fail to do so your phone will be disconnected.

When you use all your credit (available balance) from your Chippie Prepaid account, you cannot make phone calls anymore. In order to make phone calls again, you must recharge your account

The Chippie Prepaid Card is a prepaid telephone card which you can use to recharge your (prepaid mobile) account so you can make calls using your CHIPPIE mobile phone.  Chippie Prepaid Cards are widely available, at denominations of 5, 10, and 20 dollars; once uploaded on your Chippie mobile phone, your credit has 30-day validity.

To access the main menu of the CHIPPIE Prepaid Service, you must: dial * 91 (star 91) or   #191# send

To hear your balance:

Call *91 (star 91)

Press 1

To see your balance:

#191# send

A PUK Code is an 8 digit code that you must use to unblock your phone. A phone is blocked when you enter a wrong PIN Code several times in a row. However, if you repeatedly enter one wrong PUK Code after the other, your CHIPPIE SIM-card will be permanently blocked. This means that you cannot use your CHIPPIE SIM-card anymore. In this case you must buy a new CHIPPIE SIM-card.

A PIN Code (Personal Identification Number) is a secret personal code of 4 digits that you can use to block your phone. By doing this, you prevent others to make calls from your phone.

When you buy a CHIPPIE SIM-card, the PIN Code is 0000. It is recommended to change this PIN Code as soon as you start using the SIM-card.

When a phone is blocked with a PIN Code, you must use that PIN Code every time you turn on your phone. If you use a wrong PIN Code several times in a row, your phone will be blocked. In this case you must use your PUK Code to unblock your phone.

A Chippie SIM-card contains all information that corresponds to you, like your phone number, type of accessible service (prepaid or postpaid) and a list of numbers that you call more often if saved on your SIM (Phone Book).

Prepaid CHIPPIE cards are available all over the island in most stores that sell prepaid phone cards. The prepaid cards can be purchased at 5, 10 and 20 dollars. 

 To learn about how to recharge your Chippie account please click here

Through the SMS service you can send messages of a maximum of 160 digits, directly from your cell phone to another cell phone. It is good to consult the phone manual to check how this service functions on each phone.

Voice Mail is the voice message recording service. You can access your voice Mail when you’re in St Maarten and when you’re abroad. 

From St Maarten

To listen to recorded messages on the CHIPPIE Voice Mail Service from a phone in St Maarten, you must dial *99, and follow the instructions or you can dial 9 519 9400 and follow the instructions.

From abroad

You can also access the CHIPPIE Voice Mail Service from abroad. In this case one must dial the following number: + 599 9 519 9400.

CHIPPIE is the name of the Cellular Phone Service of UTS. It is a highly advanced cellular phone service technology that offers reliable voice and data services.