Customers with a 4G UTS SIM don’t need to
change their SIM I order to be able to get LTE. The customers that are still in possession
of a 2G UTS SIM, must swap their sim for a 4G UTS SIM. This is FREE of charge and can be
done at any UTS Store or UTS authorized distributor.
No, all our data plans are open for
anything that the customer wants to use data for. Meaning that we don’t restrict our data
user by blocking certain apps. In this case, the LTE data you are receiving are also not
restricted for any apps.
When you are in an area that has LTE
coverage with an LTE device and with an active data plan that supports LTE (Premium Data
plans prepaid and postpaid), you will see 'LTE' appear next to the signal bars at the top of
your screen. Some other phones models, such as the Samsung S5, display 4G.
No, you will not always be connected to
LTE as this depends on your location on the island and if there is LTE coverage available in
that area. You might notice that your device is switching between 3G and LTE as you move
The indicated download and upload speed
are up to maximums. The speed depends on your mobile device, coverage of LTE, traffic on the
internet, and the number of users close to a network base station. In order to be able to
make optimal use of our data services, the mobile device should be compatible with our
network. Click here for more information about the devices.
You will receive an SMS message
automatically from UTS on the device where you have the 4G+ service activated. To notify you
when you have exceeded the data limit indicated in your contract. After exceeding your
limit, you will receive an SMS message every time your usage increases drastically. SMS
notifications will be sent out twice a day at 12.00pm or 6:00pm, only if you have exceeded
your limit and if your usage continues to increase drastically. If you use the 4G_ service
on your IPad you can’t receive SMS notifications yet. However you can monitor your data
usage through miKuenta
• A valid form of identification (ID Card, Passport or driver’s license)
• Proof of address by Census registration of GEBE bill (no older than 3 months)
• 2 most recent monthly pay slips
• A deposit payment (amount relative to the plan of choice; ranging from ANG 179 to ANG 626.50)
Our friendly agents will assist you with your application for subscribed monthly service
Use your Minutes & SMS bundles for: calls & SMS to Chippie numbers on St. Maarten/ Saint Martin, calls & SMS to Chippieland, calls & SMS to other mobile operators on St. Maarten/ Saint Martin.
Also, calls to fixed line operators on St. Maarten, Saint Martin, Saba & St. Eustatius.
With your postpaid bundle package you are not restricted to your bundle minutes, SMS or data. Once you have used your bundle minutes, SMS or data you can still continue to make use of your service.
You have two choices:
1. You can continue to pay a flat fee per minute, SMS or megabyte. Calls: $0.20 per minute for calls to numbers on St. Maarten or Chippieland SMS: $0.10 per local SMS & $0.25 per international SMS Data: $ 0.10 per Megabyte
2. Add an add-on plan: You can add the additional bundle of minutes, SMS or data you need to your account to ensure that you continue at the best possible rate for your calls/SMS/data. Click here to see our add-on plans
The additional charges from either of these options will be added to your monthly bill.
You will immediately receive a welcome SMS
(in Papiamentu) including a personal PIN.
For example: Bon biní na e sistema di voicemail. Un mail a ser krea pa e number di
telefon 5999585000 ku e PIN 4282.
If you don’t receive new messages or dial
9999 for a period of 90 days your mailbox automatically expires. Upon dialing 9999
again for the first time you will be presented to the tutorial to reconfigure your mailbox
You are asked to use your PIN when
accessing voicemail from another device, for example from a fixed line. You can also choose
to secure your voicemail mediabox by logging in with a PIN each time you call your
No. Your original stored messages
are left in the old voice mailbox, so you cannot find them on the new voicemail mediabox.
You have access to your old voicemail mediabox until one (1) month after launching the new
voicemail mediabox, which is until June 7,2014. Stored messages are kept up to 14 days after
which they are deleted.
Few things can make people completely freak out as
losing their cellphones. In this modern age Smartphones are used for so much more than just making
phone calls. Just the thought of a stranger having access to all of your personal information, is
unthinkable. Follow these guidelines to possibly finding your phone in case you are in such a
Check nearby locations
Start checking the accustomed places you usually leave your phone. For example; woman bags, the
place you usually charge your phone and other similar places. Check also under car seats or
wherever you've been sitting that day, phones easily slip from your bag or pocket under a
Call your cellphone
Use a friend's cell phone or a landline to dial your phone. If your phone is nearby, you'll hear
it and can retrieve it. Alternatively, perhaps someone will answer it and can tell you where it
Ask people around you and recall your previous steps
Ask if anyone in your family or circle of friends has seen––or borrowed––your phone. It's worth
asking,you never know!
Send a text to your lost phone
This will let anyone who might have access to your phone know that it is lost, or the SMS
notification sound may help you find it if it’s nearby. The message could say; "Help! I lost
this phone. If you find it please call 511 1111. ‘Karma’ points will be instantly awarded.J"
2nd Method (only applicable for smart phones)
Track it down by using modern apps
This is an easier and faster way, but requires you to have subscribed to one of our data plans so
that your phone could have access to the internet.
Use Find My iPhone to track your lost iPhone.
If you have an iPhone, use Apple’s Find My iPhone service or third-party
apps such as GadgetTrak
To use Find My iPhone, you will need to access the service from the iCloud website, or
another iDevice that you are logged in on. You can see the iPhone on a map, as well as lock
or wipe it from your computer.
If you activate ‘Lost Mode’ on the lost iPhone, the device will be ‘Activation Locked’. This
means that until someone enters the Apple ID and password that locked the phone, it cannot
be used, even if/when the factory reset is performed / done. Activation Lock is enabled
alongside Find ‘My iPhone’, and is enabled automatically on iOS 8.
Use the Android Device Manager to find a lost Android phone.
Visit google.com / android / device manager in any web browser. You will need to log in with
your Google account.
The Android Device Manager website is a service provided by Google that allows you to track your
phone using Google Maps. You can also remotely wipe your phone’s data if you have the correct
box ‘checked’ on your phone.
Use the Windows Phone website to find a lost Windows phone.
Windows Phone users can visit the ‘Find My Phone' section of the Windows Phone website
(windowsphone.com). There you can track and remotely wipe your phone.
You will need to log in with your Microsoft account.
Visit the nearest police station and report it. You might be lucky, somebody could have been kind
enough to have handed it in!
Visit the nearest UTS Store with a police report and your
Request to block your SIM or to make a SIM-Swap. This will keep someone from making unauthorized
calls with your SIM card.
Prepaid Users: Do not dispose of your PUK Code. This will help us verify
that you are the owner of the lost SIM. (in case you don’t remember the PUK, we will offer
other verification methods)
Postpaid users: Have your ID at hand when you visit a UTS Store
Learn from your experience ;-)
If you haven't already installed a helpful app to locate your lost phone, do so once you've got
your phone back or purchased a new one. Examine your password strength, and evaluate if you
really need to have important accounts always ‘logged in’ on your phone. Keep a record of your
phone’s IMEI number and SIM PUK code.
If you are a prepaid user, request your account to be created on your name. This way we can
always use your ID to verify that you are the user.
In case your postpaid phone has been stolen make
sure you hurry to one of our UTS stores to fill out a form so we can block your subscription. This
prevents you from high bills due to misuse. In case your phone has been stolen after closing hours
you can go to our security services at Mahaai, they will assist you accordingly.
If you do not use the complete amount of your call
credit from your Chippie Prepaid account and the account reaches its expiry period, you can no
longer make calls. You must recharge your phone to keep making calls. You do not lose the expired
amount. When you recharge your account you have a lapse of 60 days to recharge your account again to
get the amount back .If you fail to do so your phone will be disconnected.
The Chippie Prepaid Card is a prepaid telephone
card which you can use to recharge your (prepaid mobile) account so you can make calls using your
CHIPPIE mobile phone. Chippie Prepaid Cards are widely available, at denominations of 5, 10,
and 20 dollars; once uploaded on your Chippie mobile phone, your credit has 30-day validity.
A PUK Code is an 8 digit code that you must use to
unblock your phone. A phone is blocked when you enter a wrong PIN Code several times in a row.
However, if you repeatedly enter one wrong PUK Code after the other, your CHIPPIE SIM-card will be
permanently blocked. This means that you cannot use your CHIPPIE SIM-card anymore. In this case you
must buy a new CHIPPIE SIM-card.
A PIN Code (Personal Identification Number) is a
secret personal code of 4 digits that you can use to block your phone. By doing this, you prevent
others to make calls from your phone.
When you buy a CHIPPIE SIM-card, the PIN Code is 0000. It is recommended to change this PIN Code
as soon as you start using the SIM-card.
When a phone is blocked with a PIN Code, you must use that PIN Code every time you turn on your
phone. If you use a wrong PIN Code several times in a row, your phone will be blocked. In this
case you must use your PUK Code to unblock your phone.
A Chippie SIM-card contains all information that
corresponds to you, like your phone number, type of accessible service (prepaid or postpaid) and a
list of numbers that you call more often if saved on your SIM (Phone Book).
Through the SMS service you can send messages of a
maximum of 160 digits, directly from your cell phone to another cell phone. It is good to
consult the phone manual to check how this service functions on each phone.